1) Orders with “stocked" items placed before 1pm CST will be shipped that day (Monday-Friday). Orders with “stocked” items placed after 1pm CST or on the weekend (or holidays) will be shipped no later than the following business day
2) Orders with “non-stocked” items may be shipped directly from our manufacturer and will be shipped in 3-5 business days
3) We will notify you via email within 1 business day if there is any expected delay.
4) Ground shipping is estimated at 4-8 business days (Monday-Friday, no holidays) from the time your order leaves our facility.
5) Shipping days are business days, no holidays or weekends.
What if I need to return/exchange my international order? What if it’s defective?
We do accept international returns, but you are responsible for getting the item(s) back to us. For exchanges, please return your item(s) for a refund and place a new order. If you have a defective item, we will gladly refund you for the purchase price of the item and the shipping cost from Volleyballshoes.eu to your EU address. We are not responsible for any additional shipping, customs, duties,
Things to Keep in Mind:
For exchanges, we pay for shipping your new item back to you.
If you are sending shoes back, please put shoes in their shoe box, and then place the shoe box inside another box
We cannot accept returns after 90 days from the purchase date.
If your exchange request is unavailable, we will process the return for a refund.
Shipping is refundable on Exchanges; however it is non-refundable for Returns.
We will process your return or exchange as quickly as possible provided that it meets the guidelines of our Shipping & Returns page. Processing time takes no more than two business days. Once a refund is issued, please allow 3-5 days depending on the issuing bank or credit card company for the refund to show up on your account.
If you order from a country outside of the European Union there is a possibility that additional charges will be charged by the customs of the country. Unfortunately we do not have an influence on these costs and we can not refund it. Keep this in mind when you make an order.
If you have a question about the delivery, shipping or any related subject, feel free to contact us.